1) Do you have a store?
We don't have a physical store. However, if you would like to see, feel, and purchase our products in actual, you may visit our retailers. Please note that our product selection varies per store.
2) Do you accept resellers?
Of course! You can order as normal and bulk discounts will apply automatically. You can sell anywhere except on Shopee. If you'd like to be an official reseller, please go to this page to apply.
3) Do you customize planners?
As of now, we don't customize planners for retail. But if you're interested in doing a corporate planner giveaway for your company, organization, clients, or even a big group of friends/family, we can add your logo or any text on the cover of any of our planners. Minimum quantity is 50pcs. More details on this page.
Payments & Discounts
1) Do you give discounts for bulk orders?
Yes we do! Here are the discount tiers:
- 5-9pcs - 15% off
- 10-24pcs - 25% off
- 25+pcs - 30% off
- For more than 50pcs, please message us the quantity and we'll see if we can give you an even bigger discount
You also get free shipping within the Philippines! Discount automatically applied in cart.
2) What payment methods do you accept?
We accept the following payment methods: BPI deposit, RCBC deposit, coins.ph, Gcash (via coins.ph), and Paypal (credit and debit cards). If any of these methods are unavailable to you, please let us know so we can work something out.
3) Do you accept COD?
We do not on this site, but we do on our Shopee.
4) I forgot to use my voucher / discount code, what can I do?
Due to system limitations, we are unable to retrospectively apply your discount code to an order that has already been placed. In the future, please take extra care to ensure that both the discount code has been entered correctly and has been applied on your purchase!
5) Why can't I use multiple discount codes?
We allow only one promotion or discount code to be applied at checkout so do weigh out which code works best for your order!
1) How long is your processing time?
Processing usually takes 2-4 business days and this may change depending on the volume of orders we get, especially during pre-orders and the holiday season. Please take note of processing updates at the top portion of our website or on the product pages.
2) Can I change my shipping address or phone number?
Yes, as long as it's within 12 hours of ordering. Sometimes we process/make the waybills right after payments have been confirmed, so let us know right away. To speed up the process, add the new address to your account so we can just change it in your order without any delays. We won't be able to change any details anymore once your package has been shipped out. Make sure to always provide your full address (with landmark/s if possible), and double check that you chose the right address upon checkout to avoid package returns due to incomplete or undeliverable address.
3) Can you combine orders so I can save on shipping costs?
Most of the time, we can! Message us first before placing another order as we might be able to adjust your open order instead. Include your order reference and item/s you'd like to add.
4) Can I cancel my order?
If you haven't paid for your order yet, just let us know and we can cancel it for you. But if you already paid, inform us ASAP (include your full name and order reference) to see if you're still eligible for cancellation; we are unable to cancel orders once they have been sent out for delivery. Cancellations will only be processed through store credit. We are unable to do refunds at this time, sorry!
5) What if I received a damaged product or an item is missing?
Oh no we're so sorry this happened! We do quality control on everything and it is our policy to ship you the right products the first time and each and every time. However, we recognize that humans are not perfect. Errors are rare and we seek to resolve them fairly and promptly. Please let us know within 3 days of receipt so we can work something out. Include your full name, order reference, and clear pictures of the damage as this will help us work out a resolution for you as quickly as possible.
6) Do you accept returns or exchanges?
At the moment, we don't.
1) How much does shipping cost and how long will it take?
Check our Shipping Info page for details.
2) Can I pick up my package instead?
Metro Manila: Most of the time, we allow pickups via Grab/Lalamove from our office in South Caloocan City by appointment only. As our day-to-day availability varies, please message us first via Instagram or Facebook before placing an order here. Please note that you would need to be the one to book the pickup.
Provincial: If your address is an out-of-delivery-zone area, you may choose to pick up your package in any LBC or 2Go location. You must state which courier and branch name / city you prefer as your shipping address upon checkout.
3) My order hasn't arrived yet!
If your order hasn’t arrived within the estimated delivery time, please check your tracking number on your shipping notification email. Couriers usually do not deliver on Sundays. You can also contact the respective couriers and directly coordinate with them for faster updates.
4) My package never arrived. My package got lost / stolen.
To prevent lost packages, always make sure to double check spellings of your address and that you provided your FULL address-- a lot of lost and returned packages are because of this, which can be easily avoided if you're careful. C&S Designs is not responsible for stolen packages. You will be responsible for filing a claim with the courier but we will try our best to help you out.
5) My package was returned back to you by the courier.
Please make sure that there is someone in your household (even if it's not you personally) to receive the package. There is tracking provided with your order and you will be able to check the estimated delivery date. The courier will attempt to deliver twice. If the package is returned to us due to delivery failure or incorrect address, we will contact you ASAP. You will have to cover another shipping fee for resend, so always provide your full address and landmarks if possible.
1) Do you ship internationally?
Yes! But due to covid, we are only able to ship to select countries right now: Australia, Bahrain, Hong Kong, Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, and United Arab Emirates.
If you're in the US, Canada, Mexico, or UK, head to our US site to order.
If your country is not listed above, please send us a message and we'll look into it!
2) How much does shipping cost and how long will it take?
Due to a shortage of local couriers shipping internationally because of covid, we now only ship all international orders via Fedex which usually takes 1-5 business days, but may take longer during the holiday peak season. Costs vary per country-- check our Shipping Info page for details.
Please be aware of any import duties or taxes payable in the destination country before purchasing. These are not included in the costs.
Collaboration & Partnership
1) Can we collaborate on a project?
We love collaborating with different artists, content creators, and businesses. Please fill out this form and we'll get back to you if we see a fit with our upcoming project/s.
2) What kind of collaborations are you open to?
We want to feature unique and diverse designs for our future products. We want to grow our stationery and organizational product lines with innovative ideas. Here's what we're looking for:
• Content creators and influencers to spread the word
• Artists for new sticker books, planners, printables, and more
• Dependable & sustainable manufacturing partners and shipping couriers worldwide
3) Can you sponsor our event?
Sometimes we do sponsorships for planners / stationery-related events, or organization events that is relevant to our products/brand. Please email us at firstname.lastname@example.org with all the details of the event and we'll get back to you as soon as possible.