Order Timeline

1) Sign In

If you've already purchased from us before, just sign in to your account. For new members, create an account with us first for easier checkout.

2) Shop

Browse our shop and add items to your shopping bag.

3) Check Out

Review your item/s before proceeding to checkout. Make sure to double check your order, details, and addresses. Choose your preferred payment method and details will be shown right away after successful checkout. Payment information will also be emailed to you in case you lose the screen.

4) Encode Payment

In the order confirmation email you will receive, instructions for payment encoding is provided. You will fill out a form with your payment details depending on which method you chose. Only details sent through these forms will be confirmed / accepted. We will not ship out orders if we haven't received and confirmed full payment. (Click here for easy access to the forms.)

Regarding order validity: Please note that orders are only valid until 3 business days from confirmation. The order will still be active in your account but payments made after the 3rd day will be subject to product availability. If an item in your order is unavailable, a credit will be given which you can use on your next purchase or you can choose to replace it with any other available item. Sorry, no refunds.

5) Payment Confirmation & Order Processing

You will receive a payment confirmation email within 2 business days (M-F) after encoding. Please note that weekend payments will be confirmed the following Tuesday as they will only reflect on our account by then, and payments after bank cut-off or on holidays will only reflect on our account the next banking day.

Processing usually takes 2-4 business days and this may change depending on the volume of orders we get, especially during pre-orders and the holiday season. We will be posting updates at the top portion of our website or on the product pages. An email will be sent once your order has been shipped.

6) Delivery

Delivery normally takes an average of 1-3 business days within Metro Manila, and 5-7 business days to provincial areas (Monday-Saturday, excluding holidays) after we have shipped out your order. This may take longer during the holidays (mid December to mid January) due to a surge in shipments.