FAQ

General Questions
Do you have a store?

We don't have a physical store. However, if you would like to see, feel, and purchase our products in actual, you may visit our partner bookstores / brick-and-mortar stockists (see complete list here). If you choose to order from us online, you get freebies instead. We promise you that the materials we use are of high quality and we do quality control before shipping it out.

How do I order, pay for, and receive an item?

Please refer to the How to Order page.

Do you accept other modes of payment aside from the ones listed?

As of now those are the only method payments we accept. If any of those are unavailable to you, please let us know so we can work something out.

Do you do meet-ups?

Sorry, we generally don't.

For planner orders of 12+ pieces: we can do an exception and meet-up (only within Metro Manila), to help you save on shipping costs. Please contact us beforehand so we can schedule a time and place. You may also pick-up your order from our office in Caloocan City. Don't forget to schedule with us first so we can have your order ready for pick-up on your preferred date. We can do a cash on delivery if you choose this option.

How long does it take to ship?

The normal delivery time takes an average of 1-5 business days* after the dispatching of package. We ship via Xend for Metro Manila and LBC/2Go/etc. for provincial areas. You'll receive an email once your package has been dispatched.

Please note that it may take longer during the holidays.
*Business days are from Monday-Saturday (excluding holidays).

My order hasn't arrived yet! Help!

Don't worry! A tracking number is provided with each order so you can track them while in transit and check if there are any problems with the courier. The tracking info will state if any action needs to be done (usually it is to contact the courier and directly coordinate with them). If your order hasn't arrived within the estimated delivery time and there is no problem shown in tracking, please wait a few more days in case there were any delays within the courier. Please keep in mind that once your order has been dispatched, it is out of our hands, but we will do our best to make sure it gets to you!

Can I cancel my order?

We're sorry to hear that. If you haven't paid for your order yet, just let us know and we can cancel it for you. But if you already paid, inform us ASAP (include your full name and order number) to see if you're still eligible for cancellation; we are unable to cancel orders once they have been sent out for delivery. Once your order is cancelled, we will then credit the balance to your account, which you can use towards future orders. We are unable to do refunds at this time, sorry! 

Do you accept returns or exchanges?

Unfortunately, we don't. However, in the rare event that you receive a damaged order due to shipping, please let us know within 3 days of receipt so we can work something out. Include your full name, order number, and a quick picture of the damage. If an exchange is deemed fit, we require that you ship* the unused product back to us then we will send you a replacement free of charge.
*Return shipping is usually handled by the buyer.

How come some payments "may be subjected to service fees"? And how much is it?

Companies like LBC charge service fees when you transfer/remit money. You pay these to them (not to C&S Designs) on top of your total bill from us. To know how much the fee will be, you can go to your local LBC branch and ask any staff on duty.

If you're on a budget, we would suggest that you use a bank deposit as your payment method. You only have to deposit the exact amount in your total bill since they don't charge a service fee. It's also actually faster for us to confirm payment through BPI. Faster confirmation = receive order sooner = happy customer!

Do you accept international orders?

You bet! We're actually excited about our international customers. Email us at help@cnsdesigns.com.ph or fill out this contact form and we'll gladly do our best to fulfill your order. Just state the items you would like to order and your location. We will give you the best price depending on your preferred delivery time and cost. Please also check with your local customs office about rules and regulations that may apply to you.

DYL Planners
What is the difference between the Design Your Life®, DYL: Back to Basics, and DYL: Limitless Planners? Which one is right for me?

Take our Which DYL Planner are you? quiz to find out!

The iconic DYL Planner is our flagship product which has become a bestseller nationwide. If you're adventurous, a risk-taker, and a dreamer, then this planner is for you. It's a planner, diary, and scrapbook all in one and features 12 different themes for each month. It features a layout unlike any other planner in the market. Through the fun, vibrant, and unique designs, you'll be inspired to...design your life!

On the other hand, if you prefer a simple and sleek look (but still with the fun part), then Back to Basics is for you. It's perfect for goal-oriented, determined young professionals. Back to Basics is an extension of the DYL Planners, but with a minimalist approach. It has the same fun elements of a DYL Planner (like fun holidays, on point color palettes, and etc), but focuses more on the structure of day-to-day activities.

The newest addition to the DYL Planner Series is Limitless. It's a minimalist undated planner that now comes in 2 formats: a weekly horizontal layout, and a weekly vertical hourly layout. Both are perfect for people who live life on their own terms. They're definitely in charge and will stop at nothing to achieve their goals. Limitless gives that kind of freedom and works with you side-by-side. Its pages are carefully and thoughtfully designed to give you the best tools you will ever need to manage the daily grind.

There are, of course, some people who possess all of the awesome qualities mentioned above. The "DYL Hybrids". If you're one of us, the best answer would be to get them all! (C&S pro tip: We use the Limitless for our work plans, the Back to Basics for our personal plans, and the DYL for our fun plans/journaling).

Do you accept resellers / stockists and how do I become one?

Of course! Please check out our "Become a Stockist Page" to apply.

Do you give discounts for bulk orders?

Yes, we currently offer a bundle at a discounted price if you buy all 3 planners. For orders on 12+ pcs, please contact us for pricing.

Do you customize planners?

As of now, we don't customize planners for retail. But if you're interested in doing a corporate planner giveaway for your company, organization, clients, or even a big group of friends/family, we can use the DYL Planners as a base and customize the covers and some pages for you. Minimum quantity is 50pcs. Please email us at hello@cnsdesigns.com.ph and we can talk.

How do I leave a feedback/suggestion?

We love getting feedback and suggestions! You can either:
1) Write a review in the product's page,
2) Get in touch with us via Facebook/Twitter/Instagram, or
3) Email us at hello@cnsdesigns.com.ph. :)


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