SHIPPING INFO

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Cancellations

We are unable to cancel orders once they have been sent for fulfillment. Inform us ASAP (either through the message portion of your order in your account, email, or text-- don't forget to mention your name and order number) to see if you're eligible for cancellation; we will then credit the balance to your account which you can use for future orders. There will be no refunds, sorry.

Shipping Fees

Shipping fees are based on your delivery address, the couriers’ standard rates, and the total weight of the item(s) in your order. It is automatically computed in your shopping bag according to your shipping address.

Fulfillment

Please allow us 2-3 business days to process your order. Please note that this may change depending on the volume of orders we get (we will be posting updates at the top portion of our website). It may also take extra time during the holiday season. Orders are assembled by hand to ensure that our products are thoroughly inspected and packaged securely.

Delivery Time

The normal delivery time takes an average of 1-5 business days* after the dispatching of package. Please note that there may be delays due to a large volume of shipments during the holiday season. We ship via Xend for Metro Manila and Xend forwards provincial shipments to LBC / 2Go. You'll receive an email once your package has been shipped. We are not responsible for shipping delays.
*Does not include the day of shipping (starts next business day). Business days are from Monday-Saturday (excluding holidays).

Out-of-Delivery Zone Areas

If your shipping address is an out-of-delivery-zone area, please find which branches of LBC or 2Go are nearest you and choose to have your package shipped "For pickup" to your selected branch.



Package Pick-up

For provincial areas, especially if your address is an out-of-delivery-zone area, you may choose to have your package picked-up in any LBC or 2Go location. You must state which courier and branch name you prefer in your order, or use it as your shipping address upon checkout. There will be no extra charge for this.

Packages Returned by the Courier

Please make sure that there is someone in your household (even if it's not you personally) to receive the package. The courier will attempt to deliver twice. If the order is returned to us due to delivery failure or incorrect address, we will contact you ASAP. However, the shipping cost was already used up by the attempt. You may choose to have it shipped again (another shipping fee will be charged to you) or pick it up from their office / branch. You will be provided with a tracking number upon notification of dispatch so you can directly coordinate with the courier on that.

Damaged Goods

In the rare event that you receive a damaged order, please let us know within 3 days of receipt so we can replace it for you. Also, please handle your planners with care! Damages caused by improper handling aren't our responsibility.

International Shipping

We ship from the Philippines. If you're placing an order from another country, we're just an email away. Reach us at hello@cnsdesigns.com.ph or fill out this contact form. State the items you would like to order and your location. We will give you the best price depending on your preferred delivery time and cost. We will gladly do our best to fulfill your order. :)

Customs fees or duties are the responsibility of the buyer.


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